Shipping Containers Europe

Website: www.shippingcontainerseu.com
Effective date: 10 November 2026

1. Introduction

At Shipping Containers Europe, we aim to provide quality shipping containers and refrigerated containers alongside reliable customer service.

We understand that purchasing a shipping container is an important investment. This Returns and Refund Policy explains the conditions under which customers may request a return, cancellation, replacement or refund.

This policy applies to purchases made through Shipping Containers Europe, subject to applicable consumer protection laws in the country of purchase.

2. Order Cancellations

If you wish to cancel an order, please contact our team as soon as possible.

Cancellation requests made before an order has been dispatched or delivery arrangements have commenced may be considered without additional charges.

Once a container has been dispatched, loaded for transport or scheduled for delivery, cancellation may involve transport, handling, collection or other reasonable costs, where legally permitted.

Customised, modified or specially sourced containers may be subject to different cancellation conditions.

Nothing in this policy affects any statutory cancellation rights that apply to eligible consumer purchases.

3. Returns Eligibility

Customers wishing to return a container must contact Shipping Containers Europe within 14 days of placing the order. 

A return request may be considered where:

• The container received is materially different from the product ordered.

• The container arrives damaged or with a significant defect.

• The wrong container or specification has been supplied.

• The customer qualifies for a statutory right to cancel an eligible distance purchase.

• Another return reason is accepted by our team.

Where a return is requested because of a change of mind, the container must generally remain unused, unmodified and in the condition required by applicable law and the agreed sales terms.

For large products such as shipping containers and refrigerated containers, return arrangements must be agreed in advance.

4. Products That May Be Excluded from Change-of-Mind Returns

Some products may not qualify for a change-of-mind return, subject to applicable law.

These may include:

• Containers manufactured or modified to a customer’s specific requirements.

• Specially customised or converted containers.

• Containers sourced specifically for an individual order where a statutory exemption applies.

• Products that have been materially altered after delivery.

Used containers, one-trip containers and refrigerated containers are not automatically excluded from statutory consumer rights simply because of their condition or product category.

Where an exclusion applies, it will be explained before the purchase is completed.

5. Damaged, Defective or Incorrect Deliveries

Please inspect your container as soon as reasonably possible after delivery.

If your container arrives damaged, defective or different from the agreed order, contact us promptly.

When reporting an issue, please provide:

• Your order or invoice reference.

• A description of the problem.

• Clear photographs or videos showing the affected areas.

• Details of the delivery date and location.

We will review the information and discuss an appropriate solution. Depending on the circumstances and applicable law, this may include repair, replacement, collection, a price reduction or a refund.

Customers should not carry out significant repairs or modifications before contacting us, unless immediate action is reasonably necessary to prevent further damage or comply with safety requirements.

6. Refrigerated Container Returns

Refrigerated containers may contain specialist refrigeration machinery and electrical components.

If you receive a refrigerated container with a reported operational or specification issue, please contact our team with the relevant details.

Where appropriate, we may request photographs, operating information, inspection findings or a technical assessment to help identify the problem.

Any remedy will depend on the nature of the issue, the agreed product specification, applicable warranty terms and statutory rights.

Customers should not attempt major refrigeration machinery repairs without appropriate technical assistance.

7. Return and Collection Arrangements

Shipping containers are large and require suitable transport and lifting arrangements.

Customers must not independently arrange to return a container without first obtaining approval and agreed instructions from our team.

Where a return is accepted, we will confirm:

• The approved return arrangements.

• The collection or delivery location.

• Any applicable transport or handling costs.

• The condition in which the container must be returned.

• Any supporting documentation required.

Where a return is due to our error or a product fault, we will handle reasonable return costs in accordance with applicable law.

Where a customer exercises a change-of-mind cancellation right, the customer may be responsible for direct return costs if legally permitted and properly disclosed before purchase.

8. Refund Policy

Once a return or cancellation has been approved, any applicable refund will be processed using the original payment method wherever possible.

For eligible consumer distance-contract cancellations under UK law, refunds must generally be issued within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first. Other statutory rules may apply in different circumstances or jurisdictions.

For other approved returns, we will communicate the expected refund timeframe when confirming the return.

Refunds may cover the purchase price and applicable standard delivery charges where required by law. Additional delivery services or costs may be treated differently where permitted by applicable legislation.

Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

9. Non-Returnable or Non-Refundable Situations

A refund or change-of-mind return may not be available where:

• The customer changes their mind about a customised product that is legally exempt from cancellation rights.

• The container has been modified or converted at the customer’s request and a relevant statutory exemption applies.

• Damage has occurred after delivery due to improper handling, misuse or unauthorised modification, and the damage is not attributable to an existing fault or our actions.

• A return request falls outside an applicable cancellation period and no other legal or contractual right applies.

These exclusions do not remove any statutory rights relating to faulty, misdescribed or incorrectly supplied goods.

10. How to Request a Return or Refund

To request a return, cancellation or refund, please contact Shipping Containers Europe using our official contact details.

Please include:

• Your full name.

• Order or invoice number.

• Product description.

• Date of purchase and delivery, where applicable.

• Reason for the return or refund request.

• Supporting photographs or documents, where relevant.

Our team will review your request and explain the next steps.

Important: Please wait for confirmation and instructions before arranging collection or returning a container.

11. Your Statutory Rights

This policy does not affect your statutory rights under applicable consumer protection legislation.

For eligible UK consumer purchases, relevant legislation may include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Customers purchasing from other European countries may benefit from additional or different consumer protections under the laws applicable to their transactions.

Where this policy conflicts with a mandatory legal right, the applicable legal requirement will take precedence.

12. Contact Us

If you have questions about our Returns and Refund Policy or need assistance with a return, cancellation or refund request, please contact us.

Business: Shipping Containers Europe
Website: www.shippingcontainerseu.com
Email: info@shippingcontainerseu.com
Telephone: +447882744039
Business address: 111 Charterhouse street London EC1M 6AW

We are committed to handling customer concerns professionally and working towards fair and practical resolutions.

Shipping Containers Europe
Reliable. Durable. Ready for Business.